Municipal Services

All the Municipalities are currently offering those services to the citizens that fall under the purview of the West Bengal Municipal Act. There are around 18 departments through which these services are offered. Municipalities which are bigger in size have different departments for each of these services, while the smaller municipalities offer 2 or more services through one department. These services can be summarized in the following table.


Sl. No.

Department

Services

Target Audience

Current Delivery Channel

Current Status

% Comp.

1

1

Assessment Department

Demand Bill

1

Through Department

Partly Computerized

12.5%

Interim Assessment

Through Department

Partly Computerized

12.5%

Mutation

Through Department

Partly Computerized

12.5%

Amalgamation

Through Department

Partly Computerized

12.5%

Issue of Certificates

Through Department

Partly Computerized

12.5%

Corrections & Rectifications

Through Department

Partly Computerized

12.5%

2

1
Collection  Department

Collection of Property Tax

Through Department & Tax Collecting Sarkars

Partly Computerized

35%

3

1

License 
Department

Enlistment of Trade

Through Department

Partly 
Computerized

15%

Issue of Trade/Food License

Through Department

Partly 
Computerized

15%

Renewal of License

Through Department

Partly 
Computerized

15%

Collection of Market Rents & Advertisement Tax

Through Department & Rent Collecting Sarkars

Not Computerized

0%

4

 

2

Engineering Department

Approval of Site Plan

Through Department

Not Computerized

0%

Approval of Building Plan

Through Department

Not Computerized

0%

Construction Work

Through Department

Not Computerized

0%

Maintenance Work

Through Department

Not Computerized

0%

5

1

Birth & Death Registration

Registration of Birth & Death

Through Department

Partly Computerized

20%

Issue of Birth Certificate

Through Department

Partly Computerized

20%

Issue of Death Certificate

Through Department

Partly Computerized

20%

Issue of Cremation Certificate

Through Department

Partly Computerized

20%

6

 

11

Conservancy

Cleaning of Septic Tanks

Through Department

Not Computerized

0%

Garbage Collection

Through Department

Not Computerized

0%

Solid Waste Management

Through Department

Not Computerized

0%

Maintenance of Drainage & Sewerage

Through Department

Not Computerized

0%

Prevention of Epidemics

Through Department

Not Computerized

0%

7

1

Water Works

New Water Connections

Through Department

Not Computerized

0%

Maintenance of Water Pipes

Through Department

Not Computerized

0%

Maintenance of OH water tanks & Pumps

Through Department

Not Computerized

0%

Collection of Water Levy

Through Department

Partly Computerized

5%

8

 

2

Stores

Stock Maintenance

1

Through Department

Partly Computerized

5%

Issue of materials on request

1

Through Department

Partly Computerized

5%

Procurement of new materials

1

Through Department

Not Computerized

0%

9

 

1

Vehicles

Maintenance of Municipal Vehicles

1

Through Department

Not Computerized

0%

Supply of Water Tankers

Through Department

Not Computerized

0%

Allotment of other vehicles

1

Through Department

Not Computerized

0%

10

 

1

Electrical

Maintenance of Street Lights

Through Department

Partly Computerized

2.5%

Maintenance of Water pumps

Through Department

Not Computerized

0%

Maintenance of electrical appliances in Municipal Property

1

Through Department

Not Computerized

0%

11

1

Establis-ent Department

Employee Appointment

1

Through Department

Not Computerized

0%

Maintenance of Service Files

1

Through Department

Partly Computerized

5%

Attendance & Leave Management

1

Through Department

Not Computerized

0%

Payroll

1

Through Department

Partly Computerized

27.5%

Pensions & Retirement Benefits

1

Through Department

Partly Computerized

27.5%

12

1
Accounts Department

Budgeting

1

Through Department

Not Computerized

0%

Revenue Accounting

1

Through Department

Partly Computerized

75%

Expenditure Accounting

1

Through Department

Partly Computerized

75%

Cheque Payments

Through Department

Not Computerized

0%

13

 

1

Cash Department

Collection of Daily revenue

1

Through Department

Partly Computerized

75%

Deposit Cash in Bank

1

Through Department

Not Computerized

0%

Salary Disbursement

1

Through Department

Not Computerized

0%

Cash Payments

Through Department

Not Computerized

0%

14

1

Education

Monitoring of Mid-Day meal program

Through Department

Not Computerized

0%

Free Night Schools

Through Department

Not Computerized

0%

Free Books to primary students

Through Department

Not Computerized

0%

Library Services

Through Department

Not Computerized

0%

15

1

UPE Cell

Thrift & Credit Societies

1

Through Department

Not Computerized

0%

Vocational Training

1

Through Department

Not Computerized

0%

Employment Facilitation to BPL

1

Through Department

Not Computerized

0%

Facilitation of Bank Loans

1

Through Department

Not Computerized

0%

16

1

Public
Health

Hospital & Dispensary Services

1

Through Department

Not Computerized

0%

Free Medicines

1

Through Department

Not Computerized

0%

Maternity & Child Care Services

1

Through Department

Not Computerized

0%

Monitoring of Health Administrative Units & IPP Centers

1

Through Department

Not Computerized

0%

17

1
Receiving & Dispatch

Receipt of external documents

1

Through Department

Not Computerized

0%

Issue of Documents to external clients

1

Through Department

Not Computerized

0%

18

1
General department

Organizational development

1

Through Department

Not Computerized

0%

Arrangement of Government Meetings

111

Through Department

Not Computerized

0%

Management of Relief Funds

1

Through Department

Not Computerized

0%

Issue of Notices, Circulars, MOMs

1

Through Department

Not Computerized

0%

News Update

 

 

 

Achievement
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